Outlook won't display images on received emails, and this was working until Tuesday of this week. We are using hosted Exchange (I think 2010). After each of the following, I restarted Outlook.

1) Show picture placeholder is unchecked.

2) There are no senders in the blocked senders, and I have moved a couple addresses to the safe senders list for testing. No change.

3) The OutlookSecuretempFolder has been cleaned out. I've changed the BlockHTTPImages in the registry and back with no change.

4) I've even created a new Outlook profile with no change.

Because of #4, I presume there is a system setting that is corrupt, but I don't know where to look. I deleted all the cached information in IE, but still no change. I can click the link at the top of an email that says something along the lines of "click here is the email doesn't display properly", and the images show up in the browser. I can forward the email to another account, and it displays just fine.

I'd really appreciate any ideas as this is taking up way too much time. Thanks

Add this addresses to trust list n refresh.

I've done this (see #2 - same thing, right?) and it doesn't help.

Delete the OutlookSecuretempFolder name value from the registry and restart outlook. It's at
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security

Did you recently upgrade to IE10 - like right before the problem started?

No luck - I've tried to both flush this folder and delete it/restart outlook. The temp path in the registry is valid. The I've run into this problem with IE10 (a quick revert to version 9 fixed this), but this workstation is still on IE8 - it has to be this version for one of the main web sites to work.

This is a 32-bit version of Office, and I've run a repair.

There are no proxy settings.

For grins, I changed DNS settings from the ISPs servers to 4.2.2.2 and 8.8.8.8, but that didn't help either.

I'm having to work on this remotely, but I thought I'd upgrade IE to 9 later today, see if Outlook works, and then revert back to 8. This was working until a few weeks ago, but I have no idea as to what changed.

I would check the following...

File-> Options-> Mail-> Editor Options -> Advanced-> Display e-mail content

I have the same problem, and have tried everyone's fix . . without success.  Since I use Outlook 2010 and IE 10 with Win7, can someone please tell me why the above command 'Display e-mail content' is NOT even there?

Thanks.

I'm not sure why this is, but just a little more background... I opened a case with Microsoft and ended up tlaking with a two of their engineers. No one could help me, so I blew away the old profile and created a new one. The new profile worked. You might create a temp profile and point it to your mailbox and see if you have the options available.

Same problem.  Can you tell me how to create a profile? Tried to search Outlook help for 'profile' but got no response from the search (not 'no results found' but nothing happened when I clicked on 'search'.

Did you perhaps mean 'create a new account'?

Thanks!

When you go to Control Panel\All Control Panel Items\System|Advanced system settings|Advanced tab, I went to the user profiles Setting button and deleted the problematic profile, then rebooted. The profile was recreated at the next login. I had saved the data to another folder, and simply copied it back into the new profile.

Do you use a proxy server to access the internet?

If yes, then you may want to check the following registry entry.

HKCU\Software\Microsoft\Office\12.0\Common
"AllowImageProxyAuth"=dword:00000002

If this is entry is missing, then I would suggest to add this.                                                                          Hope it will resolve your problem.

Ok, so this has been driving me nuts for such a long time. I did everything that anyone suggested and nothing worked. This included creating a new temp internet files folder, checking and unchecking all the appropriate boxes, creating a new profile, and most other things suggested. Then I cam across something on a forum (sorry I don't know the link) that made me think. I looked through the reg to the key HKCU>Software>Microsoft>Office>15.0 (I use outlook 2013 but previous versions of office were there as well.)>Outlook>Security>OutlookSecureTempFolder. My setting was C:\Users\"USER"\AppData\Local\Microsoft\Windows\TIF\Temporary Internet Files\Content.Outlook\B5U77NH4\. NOTE: TIF is where I chose to create the new Temporary Internet Files folder. Ur most likely will be different or not there at all!!!

What I realized was that the last folder in this setting was different that the actual folder on my harddrive. So I edited just the last folder B5U77NH4 to be the same as the folder on my HDD. WALA this worked and works great currently. All the other fixes sometimes worked for a short while but always reverted back.  I do have to say though that prior to doing this I went into Internet Options and deleted all the browsing history. EVERYTHING it sucked for freq visited websites but I wanted to start fresh. Then I physically selected every item that was still in my Temp Internet files folder, even B5U77NH4 and manually deleted every item. That way any folder that was created dynamically would be gone. What was left and would not delete was B5U77NH4 so that is the folder I chose to copy into the registry.

]This has been so frustrating but now it seems to work. I hope this helps.

Thanks for passing this on. I ran across this problem again and created a new login profile, so I'm glad you posted a possible fix for this.

Thanks for the tip.  I did mine a little different and less complicated.  Opened up to the registry listing as you suggested - HKCU>Software>Microsoft>Office>mine was 14.0>Outlook>Security>removed the folder item under OutlookSecureTempFolder and then went to my local drive and removed all files out of C:\Users\"USER"\AppData\Local\Microsoft\Windows\Temporary Internet Files\.  Then I rebooted my computer and everything worked again.  I checked back to the registry and it is showing my OutlookSecureTempFolder as the \Windows\TemporaryInternetFiles\ folder on my local drive.  I'm running Windows 7 Home Premium Service Pack 1 and Office 2010.  Hope this helps.

Thanks for posting. My Outlook 2013 had not been displaying images for the past few weeks, and I was stumped: all the settings were set properly. I could even see the images via the browser, but Outlook
displayed nothing. Then I deleted all the files in the C:\Users\"USER"\AppData\Local\Microsoft\Windows\Temporary Internet\ Files folder, rebooted my computer, and everything worked fine. The file download function even works now too; not sure why.

• Edited by harrisja1 Saturday, August 09, 2014 8:38 PM

Found this after hours of searching for a solution for the same problem. It worked and it's so simple! Thank you.

I changed the registry key for OutlookSecureTempFolder to point to C:\Users\"USER"\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\B5U77NH4\ - borrowed your folder name. Then I went out and created that folder in that location on my hard drive, so there was a match. Restarted Outlook, that's all it took. All my pictures are back. I didn't create a new Outlook profile. ~ Outlook 2010, Win7

Another solution.

I clear my web browser's cache, cookies, history and temporary internet files in IE.

That did the work :-)

I'm shocked that no one working in the tech field or from Microsoft would not know this.

This is actually a real fix for this You go to file >options trust center>  and uncheck the items close Outllook  '07 '10 and '13 then reopen outlook then recheck the appropriate boxes and REBOOT,  and then it works again.    Any technician should know this.

 

What items do you uncheck?

FWIW, there are several causes of red x's - a corrupt or missing securetemp folder key is the oldest and at one time, was the most common cause.

I remedied this by unchecking the box in 'Trust Center'

File, Options, Trust Center, (very last menu item), Trust Center Settings, Clear the Don't download pictures automatically in HTML e-mail messages or RSS items check box.

close Outlook, then

open Outlook - voil